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Consumer Complaints


Are you a Consumer and not satisfied with the handling of your case or our decision in your case?
Sirius International aims at treating customers justly and fairly within the Terms and Conditions of the Insurance Agreement.
If you are not satisfied please first contact the person who handled your case.
If an agreement still can not be reached, please contact our Complaints manager Lotta Angström by e-mail: or
phone: +46 8 4585491.
The Complaints Manager performs an independent oversight of your complaint. You can also turn to Forsikringsoplysningen  to get additional guidance.
If you are not satisfied with the Complaints Manager’s decision you can turn to Ankenævnet for forsikring (
or to a public court.

If you are residing within an EES country other than Denmark, you can find guidance on where to turn here: